D'angelo Martinez
Frederick,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Training Manager
Tropical Smoothie
09.2022 - 06.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Crew Member
Dukin Donuts
07.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
Urbana High School
Ijamsville, MD05.2022
Skills
- New Employee Training
- Safe Food Handling Practices
- Team Development Strategies
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Training Manager
Tropical Smoothie
09.2022 - 06.2023
Crew Member
Dukin Donuts
07.2021 - 05.2022
High School Diploma -
Urbana High School