Dangelo Mullings
CCR
BOYNTON BEACH,FL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
Work History
CCR
CVS
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Gametime Daytona
08.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Business Administration And Management
Florida Atlantic University
Boca Raton, FL12.2023
Associate of Arts - Business Administration And Management
Daytona State College
Daytona Beach, FL12.2021
Skills
- Data Evaluation
- Corporate Standards
- Project Management
- Till Counting
- Claims Adjustments
- Analyzing Information
- Microsoft Word
- Intake Services
- Reimbursement Management
- Customer Support
- Preparation of Appeals
- Recording Payments
Timeline
CCR
CVS
08.2021 - Current
Customer Service Representative
Gametime Daytona
08.2018 - 03.2020
Bachelor of Arts - Business Administration And Management
Florida Atlantic University
Associate of Arts - Business Administration And Management
Daytona State College
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