Dangielee Burgos Gutierrez
Orlando,FL
Summary
Dynamic Store Manager with a proven track record at Journeys Shoe Store, excelling in inventory management and team leadership. Fully bilingual in English and Spanish, I enhance customer satisfaction through effective coaching and proactive communication. Recognized for significantly improving sales performance and operational efficiency in fast-paced retail environments.
Overview
6
6
years of professional experience
Work History
Store Manager
Journeys Shoe Store
Orlando, FL
05.2024 - 07.2025
- Supported inventory management processes, including stock replenishment and organization.
- Collaborated with team members to maintain store cleanliness and merchandising standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
Sales Associate
Footlocker
Orlando, FL
06.2024 - 09.2025
- Responded to customer inquiries promptly, providing knowledgeable assistance on products.
- Monitored inventory levels, assisting in restocking shelves and managing product displays.
- Participated in store promotions and events, driving customer engagement and participation.
- Maintained compliance with company policies regarding safety and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Aeropostale
Kissimmee, FL
10.2019 - 03.2020
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Enhanced store appeal and drove sales through effective visual merchandising strategies.
- Engaged with customers to address inquiries and resolve issues promptly.
- Participated in staff training sessions to enhance product knowledge and service skills.
- Assisted customers in selecting merchandise, enhancing shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Organized sales floor to maintain an appealing environment, promoting product visibility.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Associate
Amazon
Orlando, FL
10.2023 - 02.2024
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Received and organized incoming shipments, ensuring accurate inventory management.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Assisted in packing and labeling products for shipment, enhancing workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Osceola High School
Kissimmee, FLSkills
Fully bilingual in English and Spanish
Semi fluent in ASL and Portuguese
Quick learner
Timeline
Sales Associate
Footlocker
06.2024 - 09.2025
Store Manager
Journeys Shoe Store
05.2024 - 07.2025
Associate
Amazon
10.2023 - 02.2024
Sales Associate
Aeropostale
10.2019 - 03.2020
Osceola High School