Danhiela Cortes Nunez
Hialeah,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Costumer Service Representative I
Pasteur Medical Center
Miami, FL
05.2018 - 12.2023
- Managed patient inquiries through the phone.
- Assisted patients with appointment scheduling and insurance verification processes.
- Collaborated with healthcare providers to address patient concerns effectively.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on services offered at Pasteur Medical Center and insurance options.
- Resolved patient complaints by applying effective problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL12-2024
Skills
- Customer service
- Problem solving
- Time management
- Customer relations
- Empathy and patience
- Multi-task management
- Task prioritization
- Call center experience
- Creative problem solving
- Decision-making
- Paperwork processing
- Call center procedures
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Costumer Service Representative I
Pasteur Medical Center
05.2018 - 12.2023
Associate of Science - Nursing
Miami Dade College
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