Dani Cummings
Coatesville,IN
Summary
Methodical professional bringing several years of experience in shipping, receiving and organizing supplies to meet business needs. Good inventory control and auditing skills. Desire long-term, growth-oriented position with a successful company. .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
DHL Supply Chain
Whiteland, IN
06.2024 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed policies and procedures related to customer service operations.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Customer Service Supervisor
DHL Supply Chain
Clayton, IN
01.2023 - 05.2024
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 2 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved office operations by automating client correspondence, record tracking and data communications.
Logistics Operations Coordinator
DHL Supply Chain
Clayton, IN
08.2022 - 01.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Evaluated upcoming program plans to forecast expected resource needs.
- Reviewed shift reports to understand current numbers and trends.
Shipping and Receiving Clerk
DHL Supply Chain
Clayton, IN
03.2022 - 08.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Mechanical Insulator
Fargo Insulation
Indianapolis
05.2021 - 01.2022
- Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
- Determined required properties for each installation and chose optimal materials to meet demands.
- Installed and secured protective sheet metal to minimize damage and degradation.
- Prepared surfaces for insulation with help of adhesives, cement and other compounds.
- Applied, removed and repaired insulation on industrial equipment, pipes or other mechanical systems such as heat exchangers, tanks and vessels to help control noise and maintain temperatures.
- Covered, sealed or finished insulated surfaces or access holes with plastic covers, canvas strips or asphalt mastic.
- Measured and cut insulation for covering surfaces using tape measures, handsaws and scissors.
- Carried out day-day-day duties accurately and efficiently.
Vault Associate
Fiserv
Indianapolis, IN
05.2018 - 05.2021
- Adhered to dual control processes and audited card locations.
- Pulled cards and placed them in processing order for machine operatiors.
Education
High School Diploma -
Cloverdale High School
Cloverdale, IN05.2012
Skills
- Microsoft Office
- SAP
- Escalation management
- Multitasking and Organization
- Scheduling
- Team Leadership
- Customer Relationship Management (CRM)
- Process Improvement
- Contract Management
- Performance reporting
Certification
- OSHA 30
Timeline
Customer Service Manager
DHL Supply Chain
06.2024 - Current
Customer Service Supervisor
DHL Supply Chain
01.2023 - 05.2024
Logistics Operations Coordinator
DHL Supply Chain
08.2022 - 01.2023
Shipping and Receiving Clerk
DHL Supply Chain
03.2022 - 08.2022
Mechanical Insulator
Fargo Insulation
05.2021 - 01.2022
Vault Associate
Fiserv
05.2018 - 05.2021
High School Diploma -
Cloverdale High School