Dani Houghton
Summary
Account manager with 8+ years of experience in team leadership and training. Expertise in communication and problem-solving, successfully managing multiple accounts. Proven track record in driving client retention and satisfaction.
Overview
8
8
years of professional experience
Work History
Account Manager
Healthcare Services Group
Eustis
01.2018 - Current
- Managed client accounts, enhancing communication and service delivery to improve client relationships.
- Facilitated regular meetings to review account status and proactively address client concerns.
- Developed tailored solutions to meet clients' specific healthcare needs.
- Maintained accurate records of client interactions and service agreements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
- Onboarded new team members to integrate into the organization.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Addressed customer questions and concerns regarding products and services.
- Resolved client issues and complaints promptly, leading to increased client satisfaction.
Education
Some College (No Degree) - Business Administration
Independence University
Salt Lake City, UTSkills
- Account strategy
- Client management
- Solutions design
- Service optimization
- Budget management
- Retention strategies
- Team leadership
- Training
- Problem solving
- Effective communication
Timeline
Account Manager
Healthcare Services Group
01.2018 - Current
Some College (No Degree) - Business Administration
Independence University