Dani Montiel
Tulare,California
Summary
Dynamic professional with extensive experience in service management and customer relations. Skilled in team mentorship and conflict resolution, contributing to improved service delivery and customer loyalty. Aiming to leverage leadership skills to drive operational excellence.
Overview
14
14
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Los Angeles, CA
09.2023 - 03.2026
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team scheduling, optimizing labor allocation for efficiency.
- Trained and mentored staff on customer service best practices and technical procedures.
- Implemented process improvements that enhanced workflow and reduced service time.
- Conducted regular inventory assessments to maintain optimal stock levels and minimize waste.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Trained new staff members on company policies and center expectations.
Assistant Manager
Valvoline Instant Oil Change
Los Angeles, CA
04.2022 - 09.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Certified Technician
Valvoline Instant Oil Change
Los Angeles, CA
01.2021 - 04.2022
- Performed oil changes and fluid services with high efficiency and accuracy.
- Trained new technicians on best practices for service delivery and safety protocols.
- Maintained cleanliness and organization of work area to ensure operational efficiency.
- Improved customer satisfaction by providing informative and prompt support services.
EBI Author
Snap-on Diagnostics
San Jose, CA
01.2012 - 01.2021
- Developed comprehensive technical manuals for diagnostic equipment, enhancing user understanding and operational efficiency.
- Collaborated with engineering teams to translate complex concepts into accessible content for diverse audiences.
- Conducted thorough research on industry trends, ensuring content accuracy and relevance in technical publications.
- Streamlined documentation processes, resulting in improved turnaround times for project deliverables and updates.
Education
Automotive Technologies
WyoTech
Fremont, CA11-2011
High School Diploma -
Tulare Western High School
Tulare, CA06-2009
Skills
- Safety trained
- Leadership trained
- Staff training and development
- Document processing
- Technology adoption
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Computer skills
Timeline
Service Center Manager
Valvoline Instant Oil Change
09.2023 - 03.2026
Assistant Manager
Valvoline Instant Oil Change
04.2022 - 09.2023
Certified Technician
Valvoline Instant Oil Change
01.2021 - 04.2022
EBI Author
Snap-on Diagnostics
01.2012 - 01.2021
Automotive Technologies
WyoTech
High School Diploma -
Tulare Western High School