Dani Mousa
Tucson,AZ
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Also offering strong communication and organizational skills, eager to learn and develop in retail environment. I deliver the ability to quickly grasp new systems and procedures whilst maintaining attention to detail.
Overview
2
2
years of professional experience
Work History
Cashier
High Level Smoke Shop
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Barback
Gentle Ben's Brewing
09.2023 - 12.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
Bouncer
Gentle Ben's Brewing
02.2024 - 05.2024
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
Education
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ05-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
- Written and verbal communication
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Cashier
High Level Smoke Shop
01.2025 - Current
Bouncer
Gentle Ben's Brewing
02.2024 - 05.2024
Barback
Gentle Ben's Brewing
09.2023 - 12.2024
Bachelor of Science - Psychology
University of Arizona
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