Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dani Roura

Crestview

Summary

Dynamic and reliable professional with a strong background in customer service from Instacart. Proven ability to enhance customer satisfaction through effective communication and timely deliveries. Skilled in maintaining cleanliness and adhering to safety protocols, while fostering a positive atmosphere. Committed to exceeding expectations and improving operational efficiency in welding careers and more.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Grocery Delivery Driver

Instacart
06.2024 - 12.2024
  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Contributed to increased sales through timely deliveries and effective communication with store personnel.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.
  • Provided constructive feedback on store operations that led to improved order accuracy and reduced discrepancies between online orders and physical inventory counts.
  • Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
  • Maximized fuel efficiency by monitoring driving habits and performing regular vehicle maintenance checks.
  • Stayed informed on store promotions and inventory allowing for the provision of helpful suggestions to customers during order placement and increasing their satisfaction levels.
  • Adhered to all company safety protocols while loading, unloading, and transporting groceries to minimize risk of accidents or damage to products.

Fast Food Worker

McDonald's
12.2024 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

No Degree - Welding

Northwest Florida State College
Niceville, FL
12-2025

High School Diploma -

Senior Crestview High School
Crestview, FL
05-2024

Skills

  • Customer service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and empathy
  • Engaging personality
  • Safe food handling
  • Listening and comprehension
  • Organized multi-tasker
  • Reliable and punctual
  • Late-night shift availability
  • Stress tolerance and resilience

Certification

Aws certificates,Mig, Flux core, 1G-4G plate, 2G-6G pipe.

Languages

English
Native or Bilingual
German
Limited Working

Timeline

Fast Food Worker

McDonald's
12.2024 - Current

Grocery Delivery Driver

Instacart
06.2024 - 12.2024

No Degree - Welding

Northwest Florida State College

High School Diploma -

Senior Crestview High School

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