Dania Acosta
Jacksonville
Summary
Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and medical coding. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Family First Life
Jacksonville
08.2024 - Current
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
Referral Coordinator
Family First
Jacksonville
09.2021 - 08.2024
- Coordinated patient referrals to specialists and services in a timely manner.
- Assisted patients in navigating the referral process, addressing concerns and questions.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
Medical Billing Specialist
Family First Life
Jacksonville
02.2021 - 08.2021
- Reviewed patient records for accuracy and completeness
- Communicated with insurance companies to resolve claim discrepancies
- Posted charges, payments and adjustments.
- Submitted refund requests for claims paid in error.
- Processed credit card payments from patients in accordance with office policy.
Medical Clerical Assistant
Family First Life
Jacksonville
08.2020 - 01.2021
- Assisted with patient registration and appointment scheduling in a busy clinic.
- Handled incoming calls, providing information to patients and routing inquiries appropriately.
- Updated insurance information and verified patient eligibility during check-in processes.
- Scheduled appointments for patients using an electronic medical record system.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2012
Skills
- Appointment scheduling
- Patient registration
- Referral coordination
- Insurance verification
- Electronic medical records
- Patient follow-up
- HIPAA compliance
- Authorization coordination
- Strong organization
Timeline
Medical Scheduler
Family First Life
08.2024 - Current
Referral Coordinator
Family First
09.2021 - 08.2024
Medical Billing Specialist
Family First Life
02.2021 - 08.2021
Medical Clerical Assistant
Family First Life
08.2020 - 01.2021
High School Diploma -
Jacksonville High School
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