Dania Catalan
Spring,TX
Summary
Front Desk professional supporting families by handling 20+ calls per day, class scheduling, and daily lobby coordination. Manages 25+ appointments per week for booking, cancellations, rescheduling, and Excel-based scheduling while keeping service flow organized and accurate. Trains new employees and helps create a welcoming customer service experience for high-volume front desk operations.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Front Desk
Aqua-Tots Swim School
04.2023 - Current
- Handle [number] customer calls per shift while routing inquiries and sharing accurate front-desk information.
- Maintain a clean, organized lobby and support a welcoming front-desk experience for families and staff.
- Build daily schedules in Excel and format spreadsheets for clear, reliable front-desk planning.
- Train new employees on front desk procedures, customer communication, and day-to-day workflow.
- Coordinate office correspondence and keep appointment details organized for smooth daily operations.
- Support accurate data entry and spreadsheet upkeep to keep front-desk records current.
Shopper/Curbside
H-E-B
07.2022 - 01.2023
- Handled [number] curbside orders per shift while staging groceries for timely vehicle pickup.
- Picked groceries accurately and fulfilled customer orders in a timely manner.
- Organized groceries by dry, cold, and frozen sections to support efficient loading and pickup.
- Loaded customer groceries into vehicles with care and accuracy.
- Communicated with colleagues to verify order accuracy and resolve pickup issues.
Runner
Torchy’s Tacos
08.2020 - 10.2021
- Delivered entrées promptly and safely from the kitchen to guests, supporting smooth dining room flow.
- Communicated allergy notes and customer preferences directly to cooks to reduce order errors and support customer communication.
- Reset tables and kept the dining room organized to support a clean, welcoming guest experience.
Education
Bachelor of Business Administration - Management
C. T. Bauer College of Business, University of Houston
Houston, Texas12-2027
Associate of Applied Science - Data Analytics
Lone Star College
Houston, Texas12-2025
Skills
- Office correspondence management
- Calendar coordination
- Document formatting
- Data entry
- Spreadsheet management
- Front desk operations
- Customer communication
- Team onboarding
- Lobby organization
- Multi-line phone support
- Microsoft Excel pivot tables
- Data cleaning
Certification
Certificate in Data Analytics Level II
Interests
Running, Reading True Crime
HONORS AND AWARDS
Dean’s List: Spring 2026
Timeline
Front Desk
Aqua-Tots Swim School
04.2023 - Current
Shopper/Curbside
H-E-B
07.2022 - 01.2023
Runner
Torchy’s Tacos
08.2020 - 10.2021
Associate of Applied Science - Data Analytics
Lone Star College
Bachelor of Business Administration - Management
C. T. Bauer College of Business, University of Houston