Dania Dubon
San Diego
Summary
Dynamic and collaborative professional with a proven track record in customer service and hospitality services, notably at Four Points Hotel. Excelled in enhancing guest satisfaction and streamlining operations, demonstrating exceptional listening skills and a quick-learning ability. Achieved significant improvements in team productivity and efficiency through effective communication and teamwork. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Four Points Hotel
02.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled assignments independently with good judgement and critical thinking skills.
Expo Runner /Restaurant Hostess
King and Queen Cantina
11.2019 - 02.2022
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Busser /PM Dishwasher
The Venetian
04.2019 - 11.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Maintenance Crew Member
Coyote Cafe
04.2018 - 04.2019
- Followed routine maintenance checklist.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Education
High School Diploma -
James A. Garfield High School
San Diego, CA01.2018
Skills
Customer Service
Listening Skills
Telephone Etiquette
Hospitality services
Issue handling
Quick Learner
Food and beverage experience
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Four Points Hotel
02.2024 - Current
Expo Runner /Restaurant Hostess
King and Queen Cantina
11.2019 - 02.2022
Busser /PM Dishwasher
The Venetian
04.2019 - 11.2019
Maintenance Crew Member
Coyote Cafe
04.2018 - 04.2019
High School Diploma -
James A. Garfield High School
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