Dania Farooqi
Bloomingdale,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Old Navy
05.2023 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Jr. Graphic Designer (Contract)
Fatema's Design LLC
02.2023 - 03.2023
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Applied knowledge of production to create high-quality images.
- Developed creative design for print materials, brochures, banners, and signs.
- Put together videos for social media, advertising, and informational purposes.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Applied color theory and composition techniques to construct appealing designs.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Women's Coordinator
TJ Maxx, TJX Companies
02.2020 - 08.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
- Supervised departmental employees.
- Educated employees on new merchandise during seasonal workshops.
Sales Lead
Catherine's
10.2017 - 06.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Analyzed prior delivery processes and uncovered more efficient method
- Used POS system to process sales, returns, online orders and gift card activations
- Trained, coached, and mentored new sales associates for maximum performance.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Reached out to prospective leads through cold calling, applying variety of established selling methods
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Customer Service Representative
Kohl's
08.2016 - 08.2017
- Recommended products to customers, thoroughly explaining details
- Provided information regarding charge accounts and loyalty programs
- Answered constant flow of customer calls with minimal wait times
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Hot n Cool Fashion
08.2012 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Some College (No Degree) - Graphic Design
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Adobe Creative Suite
- Figma
- HTML & CSS Knowledge
- Sales & Customer Service
- Graphic Design
- Problem-Solving
- MS Office Expert
- Training and Coaching
Online Portfolio
- Dania Farooqi on Behance, https://www.behance.net/daniafarooqi
Volunteer Experience
- Radiochill Network, Radio Jockey, 08/2023, Present
- Bindas Radio, Radio Jockey & Technical Support, 10/2014, 08/2019
Certification
- Certified Graphic Designer, College of Dupage - May 2023
Timeline
Customer Service Manager
Old Navy
05.2023 - 11.2023
Jr. Graphic Designer (Contract)
Fatema's Design LLC
02.2023 - 03.2023
Women's Coordinator
TJ Maxx, TJX Companies
02.2020 - 08.2021
Sales Lead
Catherine's
10.2017 - 06.2018
Customer Service Representative
Kohl's
08.2016 - 08.2017
Assistant Manager
Hot n Cool Fashion
08.2012 - 05.2014
Some College (No Degree) - Graphic Design
College of DuPage