Dania Garcia
Queens
Summary
Dynamic medical receptionist with expertise in front desk operations at Deepika Bajaj M.D. Proficient in appointment scheduling and patient registration, ensuring seamless patient flow. Recognized for enhancing patient experience through effective communication and meticulous record management. Strong knowledge of medical terminology combined with exceptional telephone etiquette.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Deepika Bajaj M.D
02.2022 - Current
- Greeted patients and managed front desk operations to ensure smooth patient flow.
- Scheduled appointments and maintained accurate patient records in electronic health systems.
- Assisted patients with insurance inquiries and verified coverage details for services provided.
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Processed patient forms, ensuring compliance with confidentiality and data protection regulations.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Intern Mediator
New York City Department of Consumer Affairs
01.2019 - 05.2019
- Assisted in conducting consumer complaints investigations to ensure compliance with regulations.
- Collaborated with team members to develop educational materials for consumer protection initiatives.
- Supported data entry and management for case tracking systems, ensuring accuracy and timeliness.
- Researched local business practices to identify trends impacting consumer rights and protections.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Cashier/ Front of Line
Relish Caters
05.2014 - 03.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Trained new staff on cash handling protocols and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
New York, NY05-2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- Reminder calls
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Deepika Bajaj M.D
02.2022 - Current
Intern Mediator
New York City Department of Consumer Affairs
01.2019 - 05.2019
Cashier/ Front of Line
Relish Caters
05.2014 - 03.2019
Bachelor of Arts - Criminology
John Jay College of Criminal Justice
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