Dania Summers
Commerce City ,CO
Summary
Dynamic sales associate with a proven track record at CosmoProf, excelling in customer service and relationship building. Leveraged product knowledge to enhance customer satisfaction and drive sales, achieving significant revenue growth through effective upselling. Skilled in cash handling and conflict resolution, ensuring seamless transactions and positive shopping experiences.
Overview
7
7
years of professional experience
Work History
Sales Associate
CosmoProf
Aurora, CO
10.2023 - Current
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Provided feedback on customer preferences to influence product ordering and merchandising strategies.
- Engaged in ongoing training sessions to improve product knowledge and customer service skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Beauty Advisor
Sally Beauty Holdings Inc.
Denver, CO
07.2022 - 10.2023
- Provided personalized beauty consultations to enhance customer satisfaction and product selection.
- Assisted customers in navigating product selections, showcasing extensive knowledge of beauty trends and techniques.
- Demonstrated effective use of point-of-sale systems to process transactions accurately and efficiently.
- Educated clients on proper product usage to promote self-care and boost confidence in beauty routines.
- Maintained cleanliness and organization of displays to create an inviting shopping environment for customers.
- Collaborated with team members to achieve sales goals through effective communication and teamwork strategies.
- Resolved customer inquiries and complaints, ensuring positive experiences that fostered loyalty and repeat business.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Stayed updated on industry trends and new product releases, contributing to informed recommendations for clients.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Sales Associate
Target
Denver, CO
10.2019 - 12.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote products effectively and attractively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales goals and maintain high store standards.
- Adapted quickly to changing priorities in fast-paced retail environment, demonstrating flexibility and reliability.
Education
High School Diploma -
George Washington Highschool
Denver, CO06.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Sales expertise
Timeline
Sales Associate
CosmoProf
10.2023 - Current
Beauty Advisor
Sally Beauty Holdings Inc.
07.2022 - 10.2023
Sales Associate
Target
10.2019 - 12.2019
High School Diploma -
George Washington Highschool