Danica Mendes
Bryan,TX
Summary
Detail-oriented administrative professional with over four years of experience in office management and customer service. Skilled in staff training, decision-making, and fostering team collaboration to improve operational efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
BMW of College Station
College Station, TX
03.2025 - Current
- Greeted and assisted customers upon arrival at the dealership.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained an organized front desk area for efficient operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Executive Administrative Assistant
Magic Maid Cleaning
Bryan, TX
01.2019 - 11.2024
- Handled communication with clients and vendors via email and phone.
- Oversaw executive schedules for team of company leaders.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Managed director's calendar and prepared meeting agenda and materials.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Managed all payments processing, invoicing and collections tasks.
- Executed account updates and noted account information in company data systems.
Customer Service Representative Sales Associate
Walmart
Bryan, TX
01.2020 - 05.2022
- Assisted customers with product inquiries and service-related issues.
- Processed transactions accurately at the cash register.
- Maintained a clean and organized sales floor for optimal shopping experiences.
- Collaborated with team members to ensure smooth store operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Walmart
Bryan, TX
10.2018 - 01.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Worked with fellow sales team members to achieve group targets.
Cashier
Toys"R"Us
College Station, TX
10.2017 - 05.2018
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX06.2017
Some College (No Degree) -
Blinn College
Bryan, TXSkills
- Account development
- Processing payments
- Staff training and motivation
- Team member motivation
- Organizational skills
- Friendly, positive attitude
- Troubleshooting
- Computer skills
- Reliable and trustworthy
- Payroll liabilities
- Check processing
- Bill payment
- Decision-making
- Basic math
- Fluent in Croatian, Bosnian, Serbian, and conversational French
Additional Information
Volunteer Work
01/2017- Current Families Behind the Badge Assisted with organizing donations, and providing administrative support as needed, averaging 2-3 times a year.
01/2012- Current Interpreter For non-family Balkan community members assisting with translating mail, making phone calls, and assisting with doctors visits.
References
Alma Mendesh
Almahmendesh@gmail.com, Magic Maid Cleaning
979-255-2997
Lieutenant Edward Ramirez
emram142@outlook.com Brazos County Sheriffs Office
979-703-9700
Timeline
Receptionist
BMW of College Station
03.2025 - Current
Customer Service Representative Sales Associate
Walmart
01.2020 - 05.2022
Executive Administrative Assistant
Magic Maid Cleaning
01.2019 - 11.2024
Sales Associate
Walmart
10.2018 - 01.2020
Cashier
Toys"R"Us
10.2017 - 05.2018
Some College (No Degree) -
Blinn College
High School Diploma -
Travis B Bryan High School