Danica Serrato
Houston,TX
Summary
Resourceful Front End Supervisor known for high productivity and efficient task completion. Specialize in customer service management, operational workflow optimization, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless front-end operations and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
Houston, TX
02.2022 - 08.2024
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Identified opportunities for improvement within the department and developed solutions accordingly.
Sales Associate
Dav Thrift Stores
Houston, Texas
11.2014 - 07.2017
- Participated in team-building exercises to strengthen relationships among volunteers.
- Organized and maintained records of volunteer hours and donations.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
Education
Some College (No Degree) - Biology
University of Houston - Downtown
Houston, TXSome College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Customer Service
- Training and mentoring
- Complaint resolution
- Cash Register Operation
- Problem-solving skills
- Team Supervision
- Administrative Skills
- Opening and closing procedures
- Cash counting
- Performance Improvement
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Front End Supervisor
Ross Dress for Less
02.2022 - 08.2024
Sales Associate
Dav Thrift Stores
11.2014 - 07.2017
Some College (No Degree) - Biology
University of Houston - Downtown
Some College (No Degree) - Nursing
Houston Community College