Mason Winkler
Palmetto Bay,USA
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Miami Dade Community College South Bookstore
07.2024 - 2025
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions accurately and efficiently, ensuring timely service at checkout.
Event Staff Agent
Miami Marlins (MLB)
04.2025 - Current
- Help with directing guests to seating locations, guest flow, and general ballpark operations.
- Assisted in daily operations by managing ticket sales and customer inquiries.
- Supported game day logistics, ensuring smooth execution of activities and crowd management.
Security & Guest services Agent
Best Garda World Security Services
10.2020 - 08.2022
- Monitor and authorize entrance and departure of guests attending professional sporting events (MLB, NFL, NCAA, and MLS).
- Manage the flow and safety of guests while maintaining a vigilant presence to deter potential security threats and administered safety measures as needed.
- Control access points through screening and credential verification to prevent passage of prohibited articles into event facilities and ensure safety of personnel and property.
- Communicate effectively with supervisors, law enforcement and emergency services when necessary.
- Monitored premises to ensure safety and security compliance.
Host/Busser/Food Runner
Applebee’s
06.2021 - 04.2022
- Welcomed and seated guests, ensuring efficient flow of dining area.
- Coordinated waitlist management to optimize table turnover and guest satisfaction.
- Assisted servers with order delivery, enhancing service speed and accuracy.
- Managed reservation system to streamline seating arrangements during peak hours.
- Communicated effectively with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of front-of-house areas, promoting positive first impressions for guests.
- Handled guest inquiries and concerns professionally, contributing to a welcoming environment.
Education
General Education - High School Diploma
Palmetto Senior High
Associate of Arts - Basic Studies, Business
Tallahassee Community College
Bachelor of Science - Interdisciplinary Social Science Major, Business Minor
Florida State University
08.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Customer complaint resolution
Timeline
Event Staff Agent
Miami Marlins (MLB)
04.2025 - Current
Customer Service Associate
Miami Dade Community College South Bookstore
07.2024 - 2025
Host/Busser/Food Runner
Applebee’s
06.2021 - 04.2022
Security & Guest services Agent
Best Garda World Security Services
10.2020 - 08.2022
General Education - High School Diploma
Palmetto Senior High
Associate of Arts - Basic Studies, Business
Tallahassee Community College
Bachelor of Science - Interdisciplinary Social Science Major, Business Minor
Florida State University