Dynamic Operations Manager with a proven track record at FedEx, excelling in inventory management and team leadership. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Adept at regulatory compliance and conflict resolution, fostering a collaborative work environment that drives productivity and success.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx
Murfreesboro, TN
10.2021 - Current
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Certified Yard Switcher
FedEx
Murfreesboro, TN
08.2021 - 03.2025
Participated in ongoing professional development opportunities to maintain certifications and stay current on industry best practices for yard switchers.
Conducted daily inspections of assigned equipment, reporting any issues or malfunctions for timely resolution before impacting workflow efficiency.
Safeguarded company assets with vigilant monitoring of security measures throughout the facility grounds.
Supported effective communication between departments by acting as a liaison between transportation, logistics, and warehouse teams.
Increased on-time deliveries by prioritizing urgent shipments and ensuring efficient loading/unloading processes.
Minimized damage incidents by strictly adhering to company guidelines when operating yard switcher equipment.
Demonstrated adaptability by adjusting quickly to changes in work demands due to shifting priorities or unforeseen circumstances within the yard environment.
Ensured timely movement of trailers with efficient communication between drivers, dispatchers, and switcher operators.
Played an integral role in emergency response situations, facilitating prompt action during critical moments in yard operations.
Enhanced safety practices for the entire team by conducting regular safety checks and addressing potential hazards.
Maintained accurate records of trailer movements, enabling effective tracking and organization within the yard.
Operations Administrator
FedEx
Murfreesboro, TN
09.2020 - 01.2021
Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
Evaluated current operational practices and suggested improvement strategies.
Enhanced communication between departments through regular meetings, reports, and updates.
Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
Increased productivity with organized and effective scheduling, task allocation, and resource management.
Collaborated with various teams to develop cross-functional solutions for operational challenges.
Provided answers to customer questions via phone and email, typically within Number hours.
Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
Streamlined operations by implementing efficient processes and procedures for administrative tasks.
Package Handler
FedEx
Murfreesboro, TN
03.2020 - 09.2020
Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assembled, sealed, and loaded packages into correct trucks.
Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Removed jams and unblocked conveyor system to maintain flow of goods.
Contributed to increased productivity by working effectively in high-pressure situations.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Lead Cook
Hwy 55 Burgers Shakes & Fries
Smyrna, TN
01.2017 - 03.2020
Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Took over line positions in event of emergency.
Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Supervised line cooks to monitor food safety and order accuracy.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
Taught kitchen staff safety protocols and restaurant standards.
Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
Cook
Hwy 55 Burgers Shakes & Fries
Nolensville, TN
10.2016 - 01.2017
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.