Daniel Buhagiar

• Conducted 40–50 in-home sales consultations weekly, driving customer engagement and facilitating tailored solutions.
• Build customer relationships through consultative selling and personalized product recommendations.
• Developed customer relationships through consultative selling and personalized product recommendations, enhancing customer satisfaction and loyalty.
• Managed follow-up communications alongside active appointments and inbound customer inquiries, ensuring timely responses and maintaining service quality.
• Conducted market research to identify new business opportunities and competitive threats.
• Developed strong relationships with clients to drive sales growth and increase customer loyalty.
• Presented tailored solutions that addressed client needs, enhancing overall customer satisfaction.

• Help train 4 Trainees to understand the day-to-day of enterprise.
• Multitasked effectively by answering phones, renting cars, and assisting walk-in customers.
• Coordinated branch logistics by moving 4-5 cars hourly between 2 satellite locations.
• Streamlined administrative processes, reducing turnaround time for document approvals and requests.
• Led training sessions for new staff on best practices in office management and software tools.
• Implemented new project tracking systems to improve task visibility and accountability across teams.
• Analyzed workflow processes, identifying opportunities for increased operational efficiency and cost savings.

• Scheduled customer appointments for rental pickups.
• Observed customer interactions to understand complaint resolution processes.
• Learned best practices for handling customer inquiries and providing care over the phone.
• Helped boost Customer service score from 67% to 85%
• Earned 4/6 month top halves on matrix ranking to be eligible for promotion.(out of 86 employees 2 top 20 finishes)
• Passed 6-hour promotion interview/test with 98%

• Entered and qualified over 100 leads weekly to identify potential clients.
• Managed 15-20 appointments weekly to ensure client satisfaction.
• Executed multiple deals simultaneously to maximize efficiency.
• Data entry of over 100 leads per week which includes qualifying clients.
• Managing multiple social platforms to optimize reach with programs like Hootsuite, Google ads, Youtube, Canva, Facebook and Instagram.
• Interacted with the public professionally to foster positive relationships.

Franklin P. Perdue School of Business