LDO Eyeglass Manager
America's Best Contacts And Eyeglasses
06.2022 - Current
- Trained new and existing staff members in various procedures to bring team up to expected metrics.
- Raised NPS from 13 up to 78 within one month, while reducing errors from 17% to 9%.
- Facilitated one of the first EHR and remote doctor rollout programs in TN for company.
- Complete filings and uphold strict compliance with regulatory agencies and supervisors.