Daniel Christopher
Oakley,CA
Summary
Diligent Lead Technician with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Overview
10
10
years of professional experience
Work History
Customer Service
Dave and Buster's
01.2024 - 04.2025
- Delivered exceptional customer service, addressing concerns and providing product information.
- Collaborated with customer service team to achieve seamless customer experience.
- Diagnosed and repaired gaming hardware issues, ensuring optimal performance for users.
- Conducted regular maintenance on gaming systems to minimize downtime and enhance user experience.
- Trained junior technicians on troubleshooting techniques and effective use of diagnostic tools.
- Mentored junior staff, fostering skill development and improving team performance.
- Supervised daily operations to ensure compliance with safety and quality standards.
Dispatcher
Monument Car Parts
05.2023 - 06.2023
- Coordinated daily dispatch operations to ensure timely delivery of car parts.
- Monitored inventory levels and optimized stock management processes.
- Implemented routing software to enhance transportation efficiency and reduce delays.
- Managed scheduling conflicts and prioritized urgent orders effectively.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 3-4 fleet vehicles.
Customer Service
Walmart
01.2021 - 03.2021
- Worked with customer service representatives to handle escalated customer issues.
- Established long-term customer relationships by providing exceptional customer service.
- Provided excellent customer service, addressing patient concerns promptly and professionally.
- Displayed very good communication and customer service skills.
Dishwasher/Food Prep
Little Caesars
06.2016 - 06.2017
- Operated commercial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for operational needs.
Food Delivery
Little Caesars Pizza
03.2015 - 04.2017
- Streamlined communication between kitchen staff and bartenders for timely food delivery to bar guests.
- Boosted event efficiency by effectively coordinating with kitchen staff and fellow servers for timely food delivery.
- Improved customer satisfaction with timely and accurate food delivery.
Education
High school diploma - General Studies
Summit High School
Concord, CA12.2020
Skills
- Customer service and care
- Cash handling
- Staff management
- Complex Problem-solving
- Inventory control
- Processes and procedures
- Time management skills
- Cash register systems
- Operations management
Timeline
Customer Service
Dave and Buster's
01.2024 - 04.2025
Dispatcher
Monument Car Parts
05.2023 - 06.2023
Customer Service
Walmart
01.2021 - 03.2021
Dishwasher/Food Prep
Little Caesars
06.2016 - 06.2017
Food Delivery
Little Caesars Pizza
03.2015 - 04.2017
High school diploma - General Studies
Summit High School