Daniel Colorado
Summary
Proven leader at SiteOne, adept in customer engagement and sales expertise, enhanced sales revenue through innovative strategies and strong supplier relationships. Excelled in problem-solving and interpersonal relations, significantly improving customer satisfaction. Achieved seamless interdepartmental coordination, emphasizing results through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Department Manager
SiteOne
570 Main St Hudson
01.2023 - 03.2024
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Increased sales revenue by developing and implementing effective sales strategies.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Representative
SiteOne
350 Irving St
02.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Associate of Science - Biology
LaGuardia Community College of The City University of New York
Long Island City, NY06.2016
Skills
- Customer Service
- Problem-Solving
- Customer Engagement
- Scheduling
- Product restocking
- Innovation Skills
- Sales expertise
- Lead Generation
- Interpersonal Relations
Accomplishments
- increased sells by 10% with in one year of being department manager.
- created 12-15 strong customer relationship within one year working as department manager.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Department Manager
SiteOne
01.2023 - 03.2024
Customer Service Representative
SiteOne
02.2021 - 12.2022
Associate of Science - Biology
LaGuardia Community College of The City University of New York