DANIEL CONRAD
Tucson,AZ
Summary
Seeking full-time employment in an environment that I can further develop my skills and advance within the company.
Overview
12
12
years of professional experience
Work History
Collections Agent
Citibank
Tucson, AZ
07.2021 - 04.2026
- Utilized collection software to track payment plans and customer interactions.
- Resolved billing discrepancies by investigating account histories and documentation.
- Negotiated to collect balance in full.
- Mentored junior agents on best practices for customer engagement and resolution strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Customer Service Representative
AFNI
Tucson, AZ
03.2020 - 01.2021
- Assisted with customer accounts by answering general questions and providing friendly and quick service.
- Met set call center metrics prescribed by Verizon. Metrics include average hold time, value per customer, schedule adherence and value generated per customer.
- Used my knowledge of products to make sales to improve the customer's experience with Verizon.
Line Cook
North Italia
Tucson, AZ
05.2019 - 03.2020
- Working on Charcuterie station in an Italian restaurant preparing exquisite cuisine in a fast paced environment that required extreme attention to detail and knowledge of food handling procedures.
- Maintained a highly hygienic work station
- Handling a multitude of customer orders at once while communicating with Expeditor and Wheel.
- Prepped ingredients to use in our restaurants dishes before dinner service.
DirecTV/AT&T Retention and Sales
VXI Global Solutions
Tucson, AZ
07.2018 - 04.2019
- Helped customers with billing and general questions for AT&T.
- Worked in a competitive environment with sales based incentive bonuses.
- Retained customer accounts for DirecTV using negotiation skills and empathy.
- Deescalated calls from customers that were frustrated with either AT&T or DirecTV.
- Used extensive knowledge of products to assist in making sales.
Customer Service Representative
Customer Contact Channels
Tucson, AZ
07.2017 - 07.2018
- Helped customers with billing and general questions.
- Worked in a competitive environment with sales based incentive bonuses.
- Verified with medical providers what insurance they accepted.
- Handled calls with irate customers and attempted to deescalate the call.
- Met set call center metrics prescribed by call center management.
Administrative Clerk
U.S. Army
Landstuhl, Germany
12.2016 - 07.2017
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed supplies, vendors, organization, and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Health Care Specialist
U.S. Army
Landstuhl, Germany
06.2014 - 07.2017
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op reports, test results, and home care forms).
- Maintained a clean, healthy, and safe environment.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Took patient vitals, performed EKGs, and prepared them for procedures.
Education
High school diploma -
Ironwood Ridge High School
Oro Valley, AZ01-2014
Skills
- Food Handling
- Medical Records
- Experience Administering Injections
- Medical Office Experience
- Vital Signs
- Customer Service
- Sales Experience
- Negotiation
- Administrative Experience
- Debt negotiation
- Payment arrangement
Timeline
Collections Agent
Citibank
07.2021 - 04.2026
Customer Service Representative
AFNI
03.2020 - 01.2021
Line Cook
North Italia
05.2019 - 03.2020
DirecTV/AT&T Retention and Sales
VXI Global Solutions
07.2018 - 04.2019
Customer Service Representative
Customer Contact Channels
07.2017 - 07.2018
Administrative Clerk
U.S. Army
12.2016 - 07.2017
Health Care Specialist
U.S. Army
06.2014 - 07.2017
High school diploma -
Ironwood Ridge High School