Daniel Diaz
Spartanburg,SC
Summary
Logical Dispatch Coordinator offering 12-year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. well trained in dispatch software programs such as Maptive, Data Track, and Xcelerator.
Overview
11
11
years of professional experience
Work History
Operations Dispatch Lead
Select Express (AIT Worldwide Logistics)
11.2011 - 03.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 25-40 fleet vehicles.
Onsite Coordinator
Select Express
11.2011 - 11.2013
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
GED -
Herbert H Lehman High School
Bronx, NY01.2008
Skills
- Resource Monitoring
- Database Maintenance
- Schedule Coordination
- Distance Estimation
- Data Entry
- Route Navigation
- Customer Relations
Timeline
Operations Dispatch Lead
Select Express (AIT Worldwide Logistics)
11.2011 - 03.2023
Onsite Coordinator
Select Express
11.2011 - 11.2013
GED -
Herbert H Lehman High School
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