Daniel Dorr
Cincinnati
Summary
Motivated and dependable professional with strong experience in customer service, technical support, and logistics coordination. Skilled in troubleshooting, client relations, inventory management, and problem-solving in fast-paced environments. Team player with excellent communication, time management, and organizational skills. Committed to delivering high-quality service, supporting operational success, and building strong client relationships.
Overview
9
9
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Cincinnati
09.2024 - Current
- Built and maintained relationships with clients to provide tailored freight solutions.
- Managed the full sales cycle, from prospecting and cold calling to closing and account management.
- Coordinated with carriers and shippers to ensure timely pickup and delivery of goods.
- Negotiated pricing and service terms to maximize margins while meeting customer needs.
- Tracked shipments, troubleshooted delays, and communicated updates to all stakeholders.
- Utilized TQL’s proprietary systems to manage freight and client data efficiently.
- Collaborated with internal teams to ensure operational success and customer satisfaction.
SERVICE CENTER TECHNICIAN/Warehouse Shipping Receiver
Storopack Packaging Systems USA
Cincinnati
03.2023 - 08.2024
- Perform diagnostic testing, repairs, and maintenance on a range of packaging equipment and systems.
- Coordinate the intake and output of customer machines, ensuring proper documentation and timely service.
- Process incoming and outgoing shipments using ERP systems, ensuring accuracy in labeling, packaging, and inventory tracking.
- Maintain organized parts inventory, reorder stock, and communicate with suppliers as needed.
- Collaborate with customer service and technical support teams to ensure smooth handling of customer equipment and inquiries.
- Follow safety protocols and company procedures to maintain a clean, efficient, and hazard-free workspace.
- Provide hands-on support during machine installations, training, or demonstrations when needed.
CUSTOMER SERVICE REPRESENTATIVE
U-Haul International Inc.
Cincinnati
11.2019 - 02.2023
- Delivered exceptional service to customers both in person and over the phone, managing rental reservations, equipment returns, and billing inquiries.
- Accurately processed contracts and documentation using U-Haul’s point-of-sale systems.
- Inspected and maintained rental equipment, ensuring safety standards were met and vehicles were ready for use.
- Resolved customer complaints professionally, escalating issues when necessary and maintaining a high satisfaction rate.
- Promoted additional products and services, contributing to store sales goals.
- Collaborated with team members to streamline operations and improve customer wait times.
- Trained new employees on company policies, customer service best practices, and system procedures.
KITCHEN WORKER
Skyline Chili
Cincinnati
02.2016 - 09.2019
- Washed dishes while also kept up on the overall maintenance of the kitchen.
- Prepared food items according to standardized recipes and specifications.
- Performed opening and closing duties such as setting up stations or cleaning areas.
- Assisted with inventory management of all food products in the kitchen.
Education
High School Diploma - COMPLETED COURSEWORK TOWARDS
Lasalle High School
Cincinnati, OH01-2018
Skills
- Customer Service and Client Relations
- Technical Troubleshooting and Diagnostics
- Order Processing and Fulfillment
- Inventory Management and Control
- Logistics Coordination and Scheduling
- Communication (Phone, Email, and In-Person)
- Problem Solving and Critical Thinking
- CRM Software and Ticketing Systems (eg, Salesforce, Zendesk)
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry and Record Keeping
- Multitasking in Fast-Paced Environments
- Conflict Resolution and De-Escalation
- Attention to Detail and Accuracy
- Team Collaboration and Cross-Departmental Communication
- Time Management and Prioritization
References
References available upon request
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
09.2024 - Current
SERVICE CENTER TECHNICIAN/Warehouse Shipping Receiver
Storopack Packaging Systems USA
03.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
U-Haul International Inc.
11.2019 - 02.2023
KITCHEN WORKER
Skyline Chili
02.2016 - 09.2019
High School Diploma - COMPLETED COURSEWORK TOWARDS
Lasalle High School