Daniel Drum
Horsham,PA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at HG Wood Fired Pizza. Recognized for enhancing guest engagement and training new hires. Proficient in point-of-sale systems, ensuring accurate order processing while cultivating warm relationships with customers for an outstanding dining experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
HG WOOD FIRED PIZZA
03.2016 - 06.2025
- Delivered exceptional customer service to enhance dining experience.
- Assisted in menu knowledge to provide accurate recommendations to guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for guest comfort.
- Processed orders efficiently using point-of-sale system for accuracy.
Server
Morristown Diner
01.2012 - 02.2016
- Adapted quickly to changing situations during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Taormina Restaurant
08.2008 - 11.2011
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
Certification
Ramp Certification
Timeline
Server
HG WOOD FIRED PIZZA
03.2016 - 06.2025
Server
Morristown Diner
01.2012 - 02.2016
Server
Taormina Restaurant
08.2008 - 11.2011