Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Track record of leveraging analytical insights to drive client retention and business development.
Work History
Account Manager
5 Months
Parking & Towing Enforcement | 01.2026 - Current
Manages day-to-day communication with assigned client accounts to ensure high satisfaction and engagement.
Built and maintains long-term client relationships, serving as a trusted point of contact for key accounts.
Coordinates cross-functional teams to resolve issues efficiently and maintain strong account support.
Maintains organized documentation and detailed records of all account activities.
Utilizes CRM systems, spreadsheets, and internal tracking tools to monitor account performance and progress.
Resource Math Teacher - Sterling High School
1 Year 9 Months
Goose Creek CISD | 01.2024 - 10.2025
Developed tailored lesson plans and taught strategies to support diverse learners, including students with Individualized Education Plans (IEPs) and varying math abilities, resulting in measurable improvements in student performance and engagement.
Fostered a positive classroom environment conducive to academic growth, facilitated students' mastery of core mathematical concepts and problem-solving skills.
Collaborated with special education team members, administrators, and parents to assess student progress, identify areas for improvement, and implement targeted interventions.
BSA Specialist
1 Year 2 Months
Community Bank of Texas | 03.2021 - 05.2022
Performed detailed analysis based on quarterly account activity, including average totals for cash deposits and withdrawals, DDA transfers, wires, ACH, deposited and cleared checks, monetary instrument purchases, and ATM withdrawals.
Completed EDD worksheets and determined whether flagged account activity is typical consumer account operations or explainable based on nature of associated business; closes accounts outside of established risk parameters.
Worked directly with customers to walk them through account reviews, helping them understand requirements and next steps.