Daniel Ferrarese
Costa Mesa,CA
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Fogo De Chao
07.2024 - Current
- Stocking supplies and liquor, Cleaning dishes, Serving beer, wine and well drinks, Closing duties, including reports and cash drops
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
Developer Relations Team lead | B2B | Mobile Applications
Apple, Inc.
08.2015 - Current
- Team lead on multiple projects involving developer relations and communicating with developers from across the globe daily while handling sensitive and private information with discretion
- Coordinate initiatives and content projects, design the optimal way to present complex information
- Responsible for evaluating third-party applications based on technical, functional, content, and design criteria across OS platforms, handle developer rejection appeals as part of the App Review Board, provide daily mentoring sessions and prepare and hold weekly team meetings
- Work cross-functionally with partnership managers, developer advocate and engineering teams to ensure and maintain a high quality standard and provide the best developer experience
- Escalate concepts and new OS features to update App Store policy guidelines and provide feedback and recommendations on internal review tools with the goal to improve review consistency and quality for developers
- Analyze multiple sources of information and consolidate into a concise summary for specialist and developers
- Perform quality audits on apps processed by Danish language specialists and provide feedback on processes, concepts, and developer communication in order to improve app review quality, decrease review lead times, and improve overall quality of the Danish storefront.
Realtor
Compass
09.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Education
Applied Mathematics with concentration in Economics -
San Jose State University
San Jose, California01.2014
Skills
- Safe Food Handling
- Team member support - Supply Restocking
- Team member support -Table Setting
- Server training - Allergy awareness
- Dining customer service - Menu item recommendation
- POS operation
- High-volume dining - Liquor, wine, and food service
Certification
- Alcohol RBS Training - 2024-2026
- Food handlers License - 2024-2026
Timeline
Server
Fogo De Chao
07.2024 - Current
Realtor
Compass
09.2019 - Current
Developer Relations Team lead | B2B | Mobile Applications
Apple, Inc.
08.2015 - Current
- Alcohol RBS Training - 2024-2026
- Food handlers License - 2024-2026
Applied Mathematics with concentration in Economics -
San Jose State University
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