Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Flynn

Philadelphia

Summary

I am a very dedicated and professional worker with a very strong background in customer and financial services. I am very outgoing and do very well working with the public. I am motivated in any position that I hold. To explain the gap in my employment, I left my job at the IRS in order to pursue a degree in biochemistry. Due to life circumstances, I did not finish. I spent the time during and after school working ride share jobs like Uber and DoorDash to support myself, but I am now looking for a career I can flourish in.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
01.2025 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintain a high level of product knowledge, providing accurate information to customers.
  • Train new associates in company policies and procedures, fostering a supportive work environment.
  • Process cash, credit and touchless transactions to fulfill customer orders.
  • Mitigate risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.

Tax Examining, United States Certifications, Accounts Management and Collections

Internal Revenue Service
08.2018 - 12.2021
  • Processed forms for business and individual tax returns.
  • Processed power of attorney forms.
  • Prepared reports on forms that have been completed or are still waiting on more information to be completed and filed them appropriately.
  • Documented accounts.
  • Received phone calls.
  • Mailed correspondence.
  • Worked with different programs to adjust accounts.
  • Computed or adjusted different penalties and interest.
  • Processed healthcare information.
  • Conveyed tax laws.
  • Did extensive research into taxpayers and businesses to find assets or wages they may have to garnish, place levies on and place liens on.

Education

High School Diploma -

Philadelphia Academy Charter High School
Philadelphia, PA
06.2014

No Degree - undefined

Community College of Philadelphia
Philadelphia, PA
05.2024

Skills

  • Customer Service
  • Account Managing
  • Account Reconciliation
  • Financial Reporting
  • Processing Forms and Correspondence
  • Collecting
  • Auditing
  • Research Skills
  • Conflict Resolution
  • Microsoft Office
  • Cash handling and management
  • Sales

Timeline

Customer Service Associate

Wawa
01.2025 - Current

Tax Examining, United States Certifications, Accounts Management and Collections

Internal Revenue Service
08.2018 - 12.2021

No Degree - undefined

Community College of Philadelphia

High School Diploma -

Philadelphia Academy Charter High School

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