Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Francione

Revere,MA

Summary

Hardworking and motivated shift leader with three years of retail experience, an extensive expertise in delivering exceptional customer service, driving retail sales, and strong leadership skills. Well-coordinated leader with the ability to maximize team productivity and workflow to exceed business demands.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens
12.2022 - Current
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly in Walgreen's flagship store.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Expertly managed all cash-related operations, including comprehensive cash counting and reconciliation of 9 registers. Applied exceptional attention to detail to ensure accurate and error-free financial records every shift.
  • Demonstrated high level of responsibility and trustworthiness by effectively overseeing store safe and safeguarding its contents. Consistently adhered to strict cash handling protocols and maintained secure and organized cash management system.

Specialty Sales (Tech)

Target
09.2021 - 06.2022
  • Greeted and actively interacted with customers to deliver exceptional customer satisfaction, while also managing many customer calls per day.
  • Demonstrated in-depth product knowledge and expertise, enabling informed product recommendations and warranty sales.
  • Skillfully drove customer participation in rewards programs to surpass enrollment targets.
  • Stocked merchandise, pulled overstocked product, and relocated item locations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Managed multiple tasks simultaneously to ensure smooth store operations and quality customer service.

Cashier

Microcenter
12.2020 - 07.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded reward program goals, driving customer loyalty and maximizing sales opportunities
  • Demonstrated exceptional performance in promoting and selling warranties, resulting in increased revenue and customer satisfaction
  • Conducted thorough and precise cash drawer audits at th conclusion of each shift.

Education

Bachelor's - Computer Science

University of Massachusetts - Boston
Boston, MA
06.2026

High School Diploma -

Revere High School
Revere, MA
07.2022

Skills

  • Handling Customer Complaints
  • Team Leadership
  • Staff Training
  • Sales Expertise
  • POS System Operations
  • Employee Attendance Monitoring
  • Scheduling and Coordinating

Certification

Retail sales (3 years) Customer Service (3 years)

Shift Management (1 year) Leadership (1 year)

Computer Science (4 years)

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
Japanese
Elementary

Timeline

Shift Leader

Walgreens
12.2022 - Current

Specialty Sales (Tech)

Target
09.2021 - 06.2022

Cashier

Microcenter
12.2020 - 07.2021

Bachelor's - Computer Science

University of Massachusetts - Boston

High School Diploma -

Revere High School

Similar Profiles

CREATE PROFILE
Daniel Francione