Natalie Bravo
Edison ,NJ
Summary
Dynamic Shift Manager with a proven track record at Chick-Fil-A, excelling in customer service and employee training. Skilled in decision-making and cash handling, I enhanced team performance and resolved customer complaints effectively, fostering loyalty and satisfaction. Committed to maintaining high standard operations during peak hours.
Overview
4
4
years of professional experience
Work History
Shift Leader
Chic-Fil-A
Edison, NJ
06.2024 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members in operational procedures and service standards.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Monitored food safety protocols to maintain compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Led team meetings to communicate goals, expectations, and performance improvements effectively.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints swiftly, enhancing guest satisfaction and loyalty.
Treat Team Member
Rita’s Italian Ice
Edison, NJ
07.2022 - 08.2023
- Trained and mentored new team members in operational procedures and service
- Monitored food safety protocols to maintain compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Resolved customer complaints swiftly, enhancing guest satisfaction and loyalty.
Education
High School Diploma -
Edison High School
Edison, NJ06.2026
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Accurate money handling
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Energetic and enthusiastic
Delegating work
Multitasking and prioritizing
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Chic-Fil-A
06.2024 - Current
Treat Team Member
Rita’s Italian Ice
07.2022 - 08.2023
High School Diploma -
Edison High School