Daniel Franco
Phoenix,AZ
Summary
Dynamic Sales Associate with proven success at Verizon, excelling in customer engagement and relationship building. Leveraged strong product knowledge to consistently achieve sales targets and enhance customer satisfaction. Recognized for effective teamwork and problem-solving skills, driving store performance through innovative promotions and exceptional service. Reliable and adaptable, committed to delivering outstanding retail experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Victra Verizon
Buckeye, AZ
05.2024 - Current
- Assisted customers with product selection and service inquiries.
- Maintained knowledge of current promotions and service offerings.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals consistently.
- Educated customers on device features and plan options effectively.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored inventory levels and restocked merchandise as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Sales Associate
AT&T
Glendale, AZ
04.2023 - 03.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Assisted customers with product selection and service inquiries.
- Processed customer transactions efficiently using point-of-sale systems.
- Educated customers on device features and plan options effectively.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored inventory levels and restocked merchandise as needed.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Representative
Sands Chevrolet Glendale
Glendale, AZ
10.2019 - 04.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Colegio De Bachilleres Del Estado De Sonora
Caborca SonoraSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Reliable and punctual
Relationship building
Cash handling
Money handling
Flexible schedule
Stocking and receiving
Client service
Sales expertise
Product sales
Retail store operations
Cleaning techniques
Guest relations
Sales development
Product promotions
Promotional support
Fraud detection
Friendly and outgoing
Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Victra Verizon
05.2024 - Current
Sales Associate
AT&T
04.2023 - 03.2024
Sales Representative
Sands Chevrolet Glendale
10.2019 - 04.2023
GED -
Colegio De Bachilleres Del Estado De Sonora