Daniel Fuentes
E-Commerce Sales Representative
Gaithersburg,MD
Summary
Highly motivated Automotive Sales Representative with extensive customer service, financial consultation, and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Ecommerce Sales Representative
AutoNation CDJR Katy
Katy, TX
05.2021 - 02.2022
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Retained excellent client satisfaction ratings through outstanding service delivery raising our departments Customer Satisfaction Index by 11%
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Trained and mentored new sales representatives.
- Surpassed sales objectives and closing percentages consistently by cultivating productive client relationships and referral business.
- Increased E-commerce sales by 16% through offering consultation on products and services and applying customer service and upselling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized sales paperwork, presented proposals and finalized contracts.
- Documented customer interactions using SalesForce to capture data in processing system.
- Automated contact management system, resulting in better client organization and goal alignment.
- Minimized process lags through strategic sourcing and customer expectation management.
Sales Representative
John Eagle Acura, Lithia Motors
Houston, TX
10.2020 - 04.2021
- Facilitated sales with both new and used vehicle departments
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss financial needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Executed direct sales from manufacturers to customers to improve profitability within the dealership.
- Effectively sold overstock of inventory along with aging units, reducing overhead and improving cash flow.
- Enhanced prospect pipeline through effective cold calling.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Associate
Sun & Ski
Gaithersburg, Maryland
10.2018 - 11.2019
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
Sales Associate
Trek Bicycle Corp
Rockville, MD
06.2016 - 12.2018
- Created lasting relationships and loyalty through excellent customer service and superb product knowledge
- Worked and consulted high dollar custom made to order bicycle deals through the Project One program
- Product knowledge on all of the major bicycle brands to better persuade clients
- Handled Product demonstrations and test drives
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained a welcoming, orderly and efficient sales floor and shop.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
HS DIPLOMA -
Richard Montgomery HS
Skills
Product and service sales
Upselling
Contract preparation
Sales trends
Product promotions
Relationship building
Adapt to diverse groups
Multi-tasking strength
Social perceptiveness
Cash Handling
Merchandising understanding
Sales training
Certification
Wagoneer Ambassador Certification
Timeline
Ecommerce Sales Representative
AutoNation CDJR Katy
05.2021 - 02.2022
Sales Representative
John Eagle Acura, Lithia Motors
10.2020 - 04.2021
Sales Associate
Sun & Ski
10.2018 - 11.2019
Sales Associate
Trek Bicycle Corp
06.2016 - 12.2018
HS DIPLOMA -
Richard Montgomery HS