DANIEL GRASSMANN
Customer Care Professional
Streetsboro,OH
"Find that truth, live that truth, and everything else will come."
Ellen DeGeneres
Summary
Strategic professional possessing seven years of experience primarily in retail sales and customer service. Combines deep industry knowledge with experience building and guiding teams, new hire training, and operations triage to elevate a wide portfolio of brands. Excels at delivering world-class customer care and retaining clients across a variety of professional environments. Experience mentoring new staff. Recognized by regional management within multiple firms for performance above and beyond peers. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Work History
Crew Member
Chipotle Mexican Grill, Inc.
Streetsboro, OH
08.2023 - 12.2023
- Aided management team with duties above and beyond expectations. These include but are not limited to facilitating daily completion of Master Cleaning List, optimizing existing cleaning procedures to prefer efficiency, and quickly assimilating to other roles, such as line duty and back of house operations
- Exceeded performance expectations consistently, receiving recognition from General Manager for dedication to job responsibilities
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout day
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed
- Enhanced team productivity by maintaining clean and organized workspace for crew members
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment
- Played key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary
- Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Assisted in reducing wait times by efficiently managing customer queues during peak hours, often exceeding 70 customers per 15 minutes
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Contributed to increased sales by upselling menu items and promoting special offers
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors
Crew Member
A Sub Above, LLC.
Streetsboro, OH
07.2023 - 08.2023
- Contributed to 1.3% increased sales by upselling menu items and promoting special offers
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors
- Quickly assimilated to unfamiliar environment and began learning responsibilities
- Aided in morning preparation duties, such as baking bread and cookies, cleaning and sanitizing equipment, and optimization of sales displays
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Offered suggestions for process improvements that ultimately led to more efficient operations within store location
- Enhanced team productivity by maintaining clean and organized workspace for crew members
- Improved customer satisfaction by providing friendly and efficient service at register
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment
- Promoted positive work environment through effective communication and teamwork among staff members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Helped maintain clean and welcoming dining area for customers, boosting overall satisfaction during their visit
Education
High School Diploma -
GPA: 3.53
No Degree - Manufacturing Efficiency
05.2001 -
Skills
Safe Food Handling
Health Code Compliance
Food Preparation
Customer Engagement
Inventory Management
Store Opening and Closing
Sales Management
Merchandising
Renovating/Resetting Stores
Asset Protection
Automotive Sales
Cash Handling with Integrity
Accomplishments
Inducted into Jeffrey P. Forster Chapter of the National Honor Society during end of primary school tenure, requiring a high level of academic application and a dedication to maintaining performance above and beyond peers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programs401k matchStock Options / Equity / Profit SharingAffiliations
- Rotary International
- Boy Scouts of America
- Volunteers of America
- Walmart Academy
Timeline
Crew Member - Chipotle Mexican Grill, Inc.
08.2023 - 12.2023
Crew Member - A Sub Above, LLC.
07.2023 - 08.2023
Six Sigma - No Degree, Manufacturing Efficiency
05.2001 -
Electronic Classroom of Tomorrow - High School Diploma,