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Daniel Hall
Las Vegas,NV
Summary
Accomplished professional with a strong background in project management and employee training. Expertise in streamlining operations and enhancing customer relationships, ready to leverage skills to support business growth and operational success.
Dynamic Business Manager skilled in leading cross-functional teams to drive operational efficiency and customer service excellence. Known for analytical problem-solving and effective issue resolution, contributing to measurable improvements in performance metrics and team productivity.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Business Manager
UPS
Las Vegas, NV
02.2021 - 05.2026
- Led cross-functional teams to optimize operational processes and improve service delivery.
- Implemented strategic initiatives that enhanced customer satisfaction and retention rates.
- Developed and maintained performance metrics to monitor efficiency across all departments.
- Streamlined inventory management systems, reducing excess stock and minimizing waste.
- Managed a team of 110 delivery drivers and 9 management personnel.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Spearheaded training programs focused on operational excellence and safety compliance.
Integrad Facilitator/ Trainer
UPS
Las Vegas, NV
03.2019 - 02.2021
- Facilitated training sessions to enhance employee understanding of operational processes and safety protocols.
- Developed and implemented strategies to improve team communication and collaboration during project execution.
- Led workshops focused on process optimization, resulting in increased workflow efficiency across departments.
- Mentored junior facilitators, providing guidance on best practices and effective facilitation techniques.
- Coordinated logistics for training events, managing schedules and resources to maximize participant attendance and involvement.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
On-Road Driver Supervisor
UPS
Las Vegas, NV
06.2012 - 02.2019
- Operated delivery vehicles to ensure timely and accurate package deliveries.
- Maintained compliance with safety regulations and company policies during driving operations.
- Conducted pre-trip inspections to ensure vehicle safety and efficient performance.
- Collaborated with logistics teams to optimize delivery routes for efficiency.
- Trained new drivers on operational procedures and safety protocols.
- Managed customer interactions professionally, resolving issues to enhance service satisfaction.
- Oversaw daily route assignments, ensuring adherence to schedules and operational goals.
- Navigated through various weather conditions and road hazards, prioritizing safety at all times.
- Upheld strict compliance with state traffic laws as well as DOT regulations for commercial vehicle operation.
Preload Operations Supervisor
UPS
Las Vegas, NV
08.2010 - 05.2012
- Supervised daily preload operations, ensuring timely and efficient package processing.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Coordinated workflow between teams to optimize sorting and loading activities during peak hours.
- Implemented process improvements that reduced operational delays and increased productivity.
- Mentored junior supervisors, fostering professional growth and enhancing team collaboration skills.
- Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process.
- Reduced package handling time by optimizing loading procedures and training staff on best practices.
Preloader
UPS
Las Vegas, NV
08.2008 - 05.2010
- Operated material handling equipment to efficiently load packages onto delivery vehicles.
- Ensured packages met quality standards through thorough inspection and verification processes.
- Collaborated with team members to optimize loading procedures and enhance workflow efficiency.
- Trained new employees on safety protocols and operational best practices within loading area.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Reduced misplaced shipments by effectively labeling, documenting, and storing packages awaiting pickup or delivery.
Education
No Degree - Management
University of Phoenix
Tempe, AZAssociate of Arts - General Studies
Long Beach City College
Long Beach, CASkills
- Financial management
- Customer service
- Project management
- Employee management
- Documentation and reporting
- Analytical thinking
- Decision-making
- Issue resolution
- Client relationship management
Accomplishments
- Supervised team of 110 full time service providers as well as 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved K.P.I. metrics by utilizing the JBA model with accuracy and efficiency.
Certification
- Integrad Facilitator/ Training Supervisor - February 2019 - February 2021
- Certified Master Driver Trainer, UPS - 2012 -May 2026.
Languages
English
Full Professional
Timeline
Business Manager
UPS
02.2021 - 05.2026
Integrad Facilitator/ Trainer
UPS
03.2019 - 02.2021
On-Road Driver Supervisor
UPS
06.2012 - 02.2019
Preload Operations Supervisor
UPS
08.2010 - 05.2012
Preloader
UPS
08.2008 - 05.2010
No Degree - Management
University of Phoenix
Associate of Arts - General Studies
Long Beach City College