Daniel Hogan
Hollywood
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Liveops
03.2021 - 04.2022
I used to receive calls from different companies
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
College Academy
Davie, FL07.2018
Skills
- Closing Sales
- Refund Processing
- Microsoft Word
- Report Preparation
- Order Processing
- Shipping Procedures Understanding
- Customer Relations
- Delivery Scheduling
- Service Standard Compliance
- Interpretation and Translation Services
- Call Center Operations
- Customer Consulting
- Sales Expertise
- Customer Service
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Reading a lot and watching movies and Soccer game
I am enjoying to read sciences book and I am a fan of soccer game
Languages
English French, Spanish
Native or Bilingual
Timeline
Customer Service Representative
Liveops
03.2021 - 04.2022
High School Diploma -
College Academy