Daniel Howard
St. Charles,MO
Summary
Highly qualified and experienced Senior Management / Engineer with an extensive background in implementing innovative technology and assembling teams to create and deliver efficient technology solutions. Utilizes effective communication and critical thinking skills to drive complex IT solutions. Thrives in leadership positions and high volume, high-pressure environments. High-availability environment expert. Superior ability to implement business-driven strategic technology and solutions. Significant data center construction, management, and outsourcing experience.
Knowledgeable Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of IT Operations
TORCH ELECTRONICS LLC
01.2023 - 01.2025
- Lead all aspects of technology for a large gaming company
- Created an extensive MS365 environment for company communications
- Implemented a Virtual call center for customer service and managed call center team
- Created a Computer-dispatching system for service organization
- Managed software and firmware for cash redemption terminals
- Managed a large cellular network for remote machine communications
Senior Legacy Systems Engineer
EXPRESS SCRIPTS
01.2013 - 01.2019
- Provided 3rd line support for legacy systems, including iSeries, Stratus, Linux, Unix AIX, VMWare
- Developed solutions using Agile methodology, studying business needs, collaborating with business partners, and analyzing systems flow
- Investigated problem areas and followed development lifecycles to provide valuable solutions
- Developed system monitoring strategies
- Managed Data Center Contracts and operation
- Change Management leader
Enterprise Architect
EXPRESS SCRIPTS
01.2008 - 01.2013
- Evaluated, analyzed, and recommended innovative technologies to meet the needs of the organization
- Managed Gartner Group relationship
- Designed system architecture, analyzed issues, and resolved problems related to technology
- Improved the IT infrastructure to optimize business operations by providing architecture and systems implementation guidance
- Integrated the organization's information applications and programs
- Improved operating efficiencies by the migration of legacy systems to newer technologies, improving performance and reducing maintenance costs
- Augmented IT optics by developing BOD-level architectural presentations
- Economized data center footprint / consumption directing the implementation of blade-based server farms
Program Director
EXPRESS SCRIPTS
01.2003 - 01.2008
- Oversaw a staff of IT professionals who resolved business and technology issues within the specialty pharmacy division
- Drove and implemented technology solutions related to complex business opportunities
- Resolved high maintenance refrigeration and packaging / handling issues for chemotherapy and other specialty medications
- Reduced the amount of time JVMs spent in garbage collection and drove improvements across the application set
- Enhanced cross-functional SWAT teams for rapid resolutions
Director of Technical Services
EXPRESS SCRIPTS
01.1995 - 01.2003
- Directed a large staff of engineers and technicians who monitored, serviced, and upgraded all IT assets and networks within the organization
- Directed service desk/ help center staffing
- Directed and designed all aspects of call center telephony systems
- Improved system and process availability using HP OpenView with a later migration to Uncenter
- Enhanced customer service response time with the establishment of a centralized support facility
- Improved EBITDA with data center outsourcing contract with EDS
- Modernized call centers with integrated, digital telephony systems
- Established automated backup/restore/library facility
Education
Associate of Science - Computer Engineering
Control Data Institute
Saint Louis MO04-1979
Skills
- Comprehensive System Review
- Design
- System Implementation
- Technology Strategy
- Legacy Systems migration
- Data Center construction
- Business recovery
- Outsource management
- ITIL
- Testing
- JIRA
- Agile Certified
- Infrastructure Architecture
- Cloud Environments
- IT-incident management
- VMWare
- Stratus
- Linux
- Unix
- IBM I-series
Certification
U.S. Coast Guard Master Captain
Timeline
Director of IT Operations
TORCH ELECTRONICS LLC
01.2023 - 01.2025
Senior Legacy Systems Engineer
EXPRESS SCRIPTS
01.2013 - 01.2019
Enterprise Architect
EXPRESS SCRIPTS
01.2008 - 01.2013
Program Director
EXPRESS SCRIPTS
01.2003 - 01.2008
Director of Technical Services
EXPRESS SCRIPTS
01.1995 - 01.2003
Associate of Science - Computer Engineering
Control Data Institute
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