Daniel Icaza
Olney,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Associate
Woodmont Country Club
05.2022 - 03.2023
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Cashier
TJ Max
10.2020 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative
Sam's Club Distribution
08.2021 - 02.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science -
Montgomery College
Rockville, MD06.2025
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD06.2021
Skills
- Customer Service
- Decision making
- Bilingual
- Computer Competencies
- Computer Skills
- Sales Techniques
Timeline
Associate
Woodmont Country Club
05.2022 - 03.2023
Customer Service Representative
Sam's Club Distribution
08.2021 - 02.2022
Customer Service Cashier
TJ Max
10.2020 - 06.2022
Associate of Applied Science -
Montgomery College
High School Diploma -
Col. Zadok Magruder High School
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