Summary
Overview
Work History
Education
Skills
Timeline
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Daniel John

Brooklyn

Summary

A self-driven, dynamic and dedicated worker with a proven track record at TAO group, excelling in customer service and conflict resolution. Recognized for enhancing guest experiences and fostering loyalty through effective communication and empathy. Skilled in accurate cash processing and team collaboration, consistently ensuring smooth operations and positive feedback from customers.

Overview

5
5
years of professional experience

Work History

Cashier

Starbucks
09.2020 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

TAO Group Hospitality
10.2021 - Current
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Participated in community events to promote establishment, broadening customer base.
  • Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used POS system to process payments and issue receipts.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

High School of Art & Technology
122 Amsterdam Ave
06-2018

Skills

  • Customer service
  • Work ethic and integrity
  • Dependability and reliability
  • Patience and empathy
  • Accurate Cash Processing
  • Team collaboration
  • Reliability and punctuality
  • POS system operations
  • Guest inquiries
  • Initiative and Self-motivation
  • Responsive to New Challenges
  • Conflict resolution

Timeline

Cashier

TAO Group Hospitality
10.2021 - Current

Cashier

Starbucks
09.2020 - 11.2024

High School Diploma -

High School of Art & Technology

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Daniel John