Daniel Jones
Milton,GA
Summary
Results oriented Healthcare professional with 5+ years experience providing patient care services in one of the nation’s top hospitals. Additionally, 10+ years of managerial skills providing operations and logistical support to a domestic and international parcel service Extensive experience in Cardiac, Burn, Surgical and Physical Therapy Units. Clinical skills; patient preparation and charting, vital signs, triage, laboratory procedures, phlebotomy, centrifuge, EKG usage, and autoclaving. CPR Certified Extensive experience in loading, unloading, delivering, supervising, data entry, and answering phones.
Overview
22
22
years of professional experience
Work History
Client Experience Manager
Morgan & Morgan Law Firm
Alpharetta, GA
08.2023 - 04.2024
- Initiated contact with clients involved in accidents related to automobiles, trucks, or slip and falls.
- Recorded detailed information about clients' date of injury.
- Requested client's medical records, billed insurance coverage, and obtained police reports.
- Review medical, billing, and police report documents.
- Documented the client's progress medically in their treatment journals.
- Communicated with providers and representatives about the client's medical treatment, surgeries authorization, injection procedures, extended medical treatment, and balances on settled cases.
- Managed and finished projects from the backlog within specified timeframes.
Medical Assistant
Northside Hospital (ATJS)
Alpharetta, GA
06.2021 - 08.2023
- Ensured a clean and organized environment in examining rooms for patient consultations.
- Collaborated with the Nurse, Nurse Practitioner Physician Assistant and the Physician to provide support in patient consultations, vital signs assessment, weight management and wound dressing.
- Facilitated the preparation of surgical patients by managing pre-operative tasks and securing necessary consent forms
- Successfully executed suture and staple removal processes.
- Monitored and analyzed patient data in Cerner program
- Maintained inventory of supplies for exam and storage rooms.
Medical Assistant
Resurgens Orthopaedics
Johns Creek, GA
10.2020 - 05.2021
- Responsible for preparing examining rooms for patient consultations.
- Assisted the Nurse Practitioner and Physician Assistant in patient consultations, vital signs assessment, weight measurements, wound care, and addressing clinical inquiries.
- Prepared patients for surgery by completing pre-operative tasks such as placing lab orders, obtaining consents, and prescribing medications.
- Proficient in the removal of casts, staples, and sutures.
Unloader/ Sorter/ Bagger Loader
United Parcel Services (UPS)
Roswell, GA
12.2019 - 01.2021
- Efficiently unloaded and loaded trailers
- Sorted packages for various destinations
- Organized and packaged small parcels efficiently.
- Contributed to the Hazmat response team in a voluntary capacity.
- Stacked and strapped merchandise on pallets to ensure safe transport.
- Inspected products for damages, shortages, and discrepancies.
Lead Medical Assistant
Peachtree Surgical & Bariatrics
Atlanta, GA
11.2017 - 10.2020
- Prepared and organized examination rooms for patient consultations.
- Collaborated with Nurse Practitioner and Physician Assistant to support patient consultations, measure vital signs and weight, administer EKG’s and phlebotomy procedures, perform lap band adjustments, deliver wound care treatments while addressing clinical inquiries.
- Prep patients through Pre-op, put in Lab orders, do a risk and complications classes, and prescribe medications
- Provided weight resistance training exercise prescriptions to support rehabilitation for post-operative individuals
- I teach the patients the safe and correct way to train that will make them gain muscle and lose weight.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
Patient Care Technician
North Fulton Hospital
Roswell, GA
08.2016 - 11.2017
- Responsible for transporting patients to/from surgery unit while maintaining intricate communication with the OR/ER admissions
- Manage patient consultation follow-ups with acute rehab, wound care, Hospitalists, Orthotists, and other specialty physician care services
- Physical Therapy Aide Duties: Transporting, repositioning, ambulation, and exercising of patients
- Patient Care Tech Duties: Assisting RN’s with patient care, taking vital signs, maintaining Accu-Checks, charting, filling, and copying medical documents.
Nurse Assistant
New York Presbyterian Hospital
New York, NY
08.2012 - 07.2016
- Executed general Nurse Assistant Duties: Regularly checked patient vital signs, collected bodily fluids for laboratory testing, and ambulated patients to/from restroom facilities and stretchers for transportation throughout the hospital
- Physical Therapy Aide Duties: Assisted Physical Therapists with patient ambulating, repositioning, sitting, and rehabilitating exercises
- Utilized portable telemetry boxes and heart monitors (standard and portable).
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
Unit Aide
New York Presbyterian Hospital
New York, NY
02.2011 - 08.2012
- Managed inventory; ensured all patient bedside carts were fully stocked with burn care equipment/supplies for patient care
- Managed extensive decontaminating procedures for isolettes, IV pumps, and prep tanks
- Responsible for transporting crash carts and cleaning surgical equipment via autoclaving.
Operations Supervisor- Local Sort
United Parcel Services (UPS)
Long Island City, NY
11.2001 - 07.2011
- Maintained and enhanced efficiency and safety in the loading dock area through effective management of a team consisting of more than 10 workers.
- Conducted weekly team logistics meetings.
- Instructed employees on safe loading procedures.
- Offered support and supervision in various areas when required.
- Contributed to Hazmat emergency response efforts.
- Assisted in transporting UPS cargo using both manual and automatic commercial trucks.
- Effectively managed and entered data into systems.
- Periodically supervise the Local Presort/ Post sort.
- Trained my loaders with the Q&A Health and Safety questions.
- Monitored staff performance and provided feedback for improvement.
Medical Assistant Externship
Putnam Medical Center
Brooklyn, NY
09.2010 - 12.2010
- Assist Physician by preparing trays to give infants vaccinations, log in vaccines in the Medical Registry Children’s Immunization
- Performed blood draws, centrifuge blood specimens and urinalysis collection
- Performed EKG’s, took vital signs, weigh patient’s and got BMI’s
- Performed eye exams using the snellen chart.
Education
Liberal Arts
CUNY: City Tech - NYC College of Technology
Manhattan Institute
Medical Assistant (Volunteered- Phlebotomy work) -
Anthem Institute
Skills
- Strong leadership
- Handling Escalations
- Training and mentoring
- Quality Assurance
- Workflow Management
- Regulatory Compliance
- Client relations and retention
- Training and coaching
- Staff Training
- Conflict Management
- Customer Relations
- Problem-Solving
- Customer Service
- Goal Setting and Achievement
Timeline
Client Experience Manager
Morgan & Morgan Law Firm
08.2023 - 04.2024
Medical Assistant
Northside Hospital (ATJS)
06.2021 - 08.2023
Medical Assistant
Resurgens Orthopaedics
10.2020 - 05.2021
Unloader/ Sorter/ Bagger Loader
United Parcel Services (UPS)
12.2019 - 01.2021
Lead Medical Assistant
Peachtree Surgical & Bariatrics
11.2017 - 10.2020
Patient Care Technician
North Fulton Hospital
08.2016 - 11.2017
Nurse Assistant
New York Presbyterian Hospital
08.2012 - 07.2016
Unit Aide
New York Presbyterian Hospital
02.2011 - 08.2012
Medical Assistant Externship
Putnam Medical Center
09.2010 - 12.2010
Operations Supervisor- Local Sort
United Parcel Services (UPS)
11.2001 - 07.2011
Liberal Arts
CUNY: City Tech - NYC College of Technology
Manhattan Institute
Medical Assistant (Volunteered- Phlebotomy work) -
Anthem Institute