Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Daniel Karptsov

Spokane

Summary

Detail-oriented professional with experience in hospitality and retail. Known for effective time management and conflict resolution abilities, ensuring a seamless customer experience. Eager to leverage these strengths to enhance team performance and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Host

Buffalo Wild Wings
Spokane
08.2023 - 06.2024
  • Greeted guests and managed seating arrangements efficiently.
  • Coordinated waitlists and communicated wait times to guests clearly.
  • Assisted servers by relaying guest orders promptly and accurately.
  • Maintained cleanliness of the host stand and dining area consistently.
  • Handled guest inquiries and resolved issues with professionalism.
  • Trained new hosts on procedures and customer service standards effectively.
  • Provided excellent customer service by anticipating customer needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.

Pit Crew Member

Dickeys BBQ Pit
Spokane
02.2022 - 02.2023
  • Prepared and assembled food orders for customers efficiently.
  • Maintained cleanliness of kitchen and dining areas during shifts.
  • Operated kitchen equipment safely, adhering to operational guidelines.
  • Delivered excellent customer service by addressing inquiries promptly.
  • Collaborated with coworkers to ensure smooth workflow during busy hours.
  • Followed health and safety regulations to maintain a safe work environment.

Sales Associate

Shoe Dept. Encore
Spokane
10.2021 - 02.2022
  • Maintained store cleanliness and organized merchandise displays for optimal presentation.
  • Operated cash register and processed transactions accurately and efficiently.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Restocked shelves and ensured inventory levels met product demand throughout the day.
  • Handled customer inquiries and resolved issues to ensure a positive shopping experience.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.

Education

High School Diploma -

University High School
Spokane, WA
06-2023

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Time management
  • Problem solving
  • Customer engagement
  • Telephone reception
  • Adaptable to change
  • Workflow optimization
  • Order accuracy
  • Foreign language skills

Languages

Russian
Native/ Bilingual

References

References available upon request.

Timeline

Host

Buffalo Wild Wings
08.2023 - 06.2024

Pit Crew Member

Dickeys BBQ Pit
02.2022 - 02.2023

Sales Associate

Shoe Dept. Encore
10.2021 - 02.2022

High School Diploma -

University High School

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