Daniel Knight
Las Vegas,NV
Summary
Detail-oriented Lead Budtender skilled in cannabis product education and customer needs assessment. Proven ability to enhance customer satisfaction through informed product selection and effective staff training.
Overview
5
5
years of professional experience
Work History
Lead Budtender
Uforia
Jersey City, New Jersey
07.2023 - 04.2025
- Guided customers on medical benefits of cannabis products, empowering informed purchasing decisions.
- Educated customers on cannabis strains and benefits, leading to informed choices for medicinal and recreational use.
- Discussed marijuana qualities and effects, improving customer understanding and satisfaction.
- Assisted customers in product selection tailored to individual needs and preferences.
- Trained new budtenders on customer service standards, product knowledge, and store policies.
- Adhered to safety protocols while handling cash and credit transactions.
Lead Budtender
Jersey Leaf
Jersey City, New Jersey
06.2022 - 05.2023
- Oversaw daily operations of leading cannabis dispensary, ensuring smooth functionality in fast-paced environment.
- Ensured compliance with state regulations for cannabis sales and distribution, safeguarding business integrity.
- Trained new budtenders on customer service, product knowledge, and store policies to enhance team performance.
- Assisted customers in selecting appropriate strains based on individual needs.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
Front Desk Agent
Hyatt Regency
Jersey City, New Jersey
02.2020 - 06.2022
- Streamlined guest check-in and check-out processes, reducing wait times and improving guest experience.
- Coordinated room assignments and special requests, ensuring guest satisfaction and personalized service.
- Resolved customer complaints promptly and courteously, leading to increased guest loyalty and positive reviews.
- Provided local information and customized recommendations to enrich guest experiences.
- Collaborated with housekeeping teams to ensure timely room readiness.
Education
St. Patrick
Elizabeth, NJCaldwell University
Caldwell, NJSkills
- Cannabis product education
- Customer needs assessment
- Compliance adherence
- Training new staff
- Point of sale transactions
- Customer relationship management
- Product display creation
- POS system operation
- Cannabis strain identification
- Weighing products
Timeline
Lead Budtender
Uforia
07.2023 - 04.2025
Lead Budtender
Jersey Leaf
06.2022 - 05.2023
Front Desk Agent
Hyatt Regency
02.2020 - 06.2022
St. Patrick
Caldwell University