Daniel Lee
Walnut,California
Summary
- Exhibits strong use of teamwork and adaptability to change.
- Utilizes excellent communication and leadership skills accumulated from years of experience in
different workplaces.
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
The Boiling Crab
03.2021 - 04.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate /Digital Sales Specialist
Pacsun
09.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Shift Lead/ Barista/ Server
Ding's Garden
09.2016 - 03.2020
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
Education
Bachelor of Science - Mechanical Engineering
University of California, Irvine
Irvine, CA06.2020
Skills
- Experience with sales
- Experience with POS system
- Experience in food industry and food handling
- Excellent people skills
Timeline
Server
The Boiling Crab
03.2021 - 04.2024
Sales Associate /Digital Sales Specialist
Pacsun
09.2020 - 06.2021
Shift Lead/ Barista/ Server
Ding's Garden
09.2016 - 03.2020
Bachelor of Science - Mechanical Engineering
University of California, Irvine
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