Daniel Lee
Farragut,TN
Summary
I have held a variety of positions in the workforce that have granted me a diverse set of unique skills suited for almost any environment. I am a highly charged soul with over 20 years of experience in customer service. I thrive in team settings and am just as effective on my own. I work unrelentingly to solve customer issues to provide the best possible experience in whatever field I am in.
Overview
14
14
years of professional experience
Work History
Service Advisor
AutoNation Honda West Knoxville
Knoxville, TN
10.2021 - Current
- Consult with numerous clients daily concerning automotive repairs, expenses, and financial services
- Maintain hour by hour deadlines to meet or exceed customer experience expectations
- Partner across organizational boundaries to manage parts acquisition in house and outwardly
- Partner with a variety of vendors including: Insurance companies, extended warranty companies, tint and upholstery, wheel repair to provide solutions and execute delivery of promised services
- Year over year have maintained Top Tier Customer Experience Scores per Honda of America standards
- Earned several Honda of America awards, accolades, and certifications for years served, product knowledge attainment, and superior customer care.
Retail Wireless Consultant
U.S. Cellular
Athens, TN
03.2017 - 08.2020
- Provided top tier problem solving and troubleshooting to achieve quality customer issue resolution
- Met and exceeded target goals for monthly and yearly company quota
- Assisted in keeping show floor kempt and organized in a US Cellular designated "Stretch-Role" so named Accessory Champion
- Remained up-to-date on current product knowledge
- Took on additional responsibilities as often as possible to further improve myself and my team
- Received 5 prestigious accolades for going above and beyond in a 3 year period
- Achieved top sales performers list twice in a 3 month rolling period
Store Manager
Sprint By Your Wireless Solutions
Knoxville, TN
02.2016 - 02.2017
- Managed two stores in the Knoxville, TN market with a total of twelve employees in my charge
- Generated, organized, and managed reports pertaining to store productivity such as employee sales metrics, performance reviews, till balancing, bank deposits, receipts, payroll, and inventory
- Provided top tier problem solving and troubleshooting to achieve quality customer issue resolution
- Responsible for maintaining good store culture and excellent customer experience
- Maintained up-to-date product knowledge
- Responsible for personal leadership quota attainment month over month
New Car Specialist
Ted Russell Nissan
Knoxville, TN
05.2012 - 02.2016
- Maintained being well versed in the Nissan line-up as it pertained to relevant year models
- Maintained being versed in various other makes and models to maintain pre-owned inventory
- Educated customers on their new vehicles both at the time of sale and by follow-up to ensure highest quality experience
- Responsible for introducing customers to the Service and Parts departments for future business
- Facilitated dealerships needs such as: lot organization, partnering with Service, Parts, and Detail, as well as keeping show floor materials current and kempt
- Tracked and maintained inventory including: books, keys, cars, and auction dealings
- Marketed company through online and social media outlets including Google, Dealer Rater, and Facebook as well as partnered with Nissan Corporate to strengthen the company's online presence
Education
GED -
Knox County Schools Adult Education
Knoxville, TN10.2009
Skills
- Leadership
- Communication
- Unwavering Ethic
- Unyielding Passion
- Professional attitude
- Detail oriented
- Superior Organization
- Client rapport
- Documentation and reporting
Accomplishments
- Earned several Honda of America awards, accolades, and certifications for years served, product knowledge attainment, and superior customer care.
- Received five prestigious US Cellular Dynamic Organizaton accolades for going above and beyond in a 3 year period
- Rocky Top Awards, Ted Russell Nissan, Knoxville, TN. Twin trophies given independently to one of twelve dealerships in the district for truly exceptional service in both Sales and Service for a quarter. We were the first to achieve both at the same time.
- Quantum Leap Above Peers, Student Leadership University proctored by Dr. Jay Strack, Orlando, FL. '06 Washington, D.C. '07
Timeline
Service Advisor
AutoNation Honda West Knoxville
10.2021 - Current
Retail Wireless Consultant
U.S. Cellular
03.2017 - 08.2020
Store Manager
Sprint By Your Wireless Solutions
02.2016 - 02.2017
New Car Specialist
Ted Russell Nissan
05.2012 - 02.2016
GED -
Knox County Schools Adult Education