Daniel Lopez
San Diego ,CA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
SAN DIEGO, California
02.2021 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Pharmacy Inventory Specialist
CVS Pharmacy
San Diego , CA
12.2023 - Current
- Maintained accurate records of inventory levels, orders and deliveries.
- Conducted regular physical counts to ensure accuracy of inventory records.
- Resolved discrepancies between physical count and computerized records.
- Monitored expiration dates on products and returned outdated stock to vendors.
- Ordered supplies from vendors as needed to maintain adequate inventory levels.
- Generated daily reports on stock levels, order status and other pertinent information.
- Verified that all items received were correct according to the purchase order specifications.
- Managing
Customer Service Supervisor
Walmart
San Diego , CA
04.2018 - 04.2020
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
High School Diploma -
Mission Bay High School
San Diego, CA05.2011
Skills
- Aseptic Techniques
- Pharmacy Operations
- Preparing Bulk Medications
- Stocking Shelves
- Ordering and Stocking Medications
- Verifying Orders
- Payment Processing
- Prescription Pricing
- Cleaning and Sanitizing
- Prescription Order Verification
- Answering and Routing Calls
- Issue Resolution
- Problem-Solving
- Handling Escalations
- Work Prioritization
- Team Building and Leadership
- Decision Making
- Continuous Improvement
- Delegating Work
- Performance Management
- Team Leadership
- Drug Inventory Control
- Cost Reduction
- Stock Control
- Loss Prevention
- Inventory Tracking
- Item Tagging
- Shortage Reports
- FIFO Stocking
- Inventory Counts
- Inventory Organization
- Stock Replenishment
- Ordering Supplies
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Inventory Specialist
CVS Pharmacy
12.2023 - Current
Pharmacy Technician
CVS Pharmacy
02.2021 - Current
Customer Service Supervisor
Walmart
04.2018 - 04.2020
High School Diploma -
Mission Bay High School