Daniel Lupo Ribeiro Nunes
Boca Raton,USA
Summary
12 Years of experience in team management in franchises (Lupo). Acting in all management processes, including all administrative, financial, contract negotiation, training, recruitment and selection, benefits and face-to-face and distance sales. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
18
years of professional experience
Work History
Owner and Manager
Lupo franchises
10.2010 - Current
- Administration of franchises de uma equipe total de 15 funcionário
- Recruited, interviewed, and hired new employees based on strengths, preparation, and work experience
- Recruited and built a diverse team focused on assessing and meeting the needs of diverse clients
- Build on employee strengths to improve engagement and stay competitive
- Promoted a team-oriented culture with standard sales, services, and productivity goals
- Set performance expectations for employees and implement improvement plans to achieve goals
- Provided consistent coaching and feedback to optimize individual involvement and accountability
- Facilitated team meetings, identifying and communicating operational gaps and improvement plans
- Assess training needs and conduct performance reviews to drive team development
- Greater professional satisfaction of employees with a practical and motivational approach
- Led training and onboarding programs to help new hires achieve goals
- Scheduled shifts to minimize labor costs and increase productivity
- Promoted an inclusive and progressive work culture to increase employee morale and satisfaction
- Guide team progress by reinforcing goals and objectives and setting clear expectations around policies and procedures
- Reducing employee disputes using advanced mediation and resolving employee conflicts and issues
- Counted daily cash, prepared deposits, and updated financial records with current totals
- Prepared and forecasted budgets and expenditures
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Implemented loss prevention strategies to reduce shrinkage and control theft
- Identified and solved complex business challenges with financial acumen
- Collaboration with finance personnel to promote streamlined payable accounts, accounts receivable, and payroll processes
- Communicated policy updates to the department, answered questions, and monitored compliance
- Forecast expected demands and created plans to achieve objectives within defined budgets
- Spearheaded customer relations efforts to improve in-store support, customer engagement, and per-customer revenue
- Interacted with customers on the sales floor to build rapport and offer product expertise
- Delegated assignments to meet coverage needs and maintain store standards
- Reviewed online customer reviews and comments to locate needed store improvements
- Management and coordination of operational processes
- Preparation of reports and cash flow and income statements.
Human Resource Analyst - T&D Brasil
Protege S/A Prot. E Transp. De Valores
10.2009 - 12.2010
- Participated in corporate development projects with branches in Brazil
- Mapped competencies of positions and teams to identify the best training and development actions
- Assisted in the development and application of performance appraisal and career planning systems
- Promoted technical training and personal development actions
- Promoted integration events among employees
- Organized the integration of new employees
- Checked the validity of the training and made analyses through indicators and reports
- Diagnosed the need for development and training of people and teams and prepared actions in this regard
- Followed and monitored the performance evaluation cycle
- Prepared training handouts and measured the results after application
- Conducted organizational research.
Human Resource Analyst
Nalco Brasil Ltda.
04.2006 - 07.2009
- Carried out the recruitment and selection process through constant and measured monitoring of the activities developed, aiming to attract professionals with profiles suited to the needs of the business units (Nalco divisions)
- Carry out the analysis of techniques and procedures adopted for the process of recruiting and selecting candidates, proposing or validating their creation, extinction, updating, or improvement
- Worked in the company's employee development programs, running courses and training in partnership with specialized consultancies, carrying out needs assessment training improvement programs, aiming at their qualification or professional development
- Planned Training: preparation, monitoring, and delivery of training plans (in compliance with certification and standards)
- Updated Organizational Charts and job descriptions and HR Brazil and Latin America policies
- Worked with SAP Software Solutions HR modules
- Maintained contact with branches in the United States, Mexico and Argentina
- Prepared presentations of indicators and Benchmarking works with companies in the same sector
- Made contacts with companies in general, visitors and/or employees, requesting or providing information, according to the demand of branch managers
- Kept up-to-date with new Recruitment & Selection and Training techniques that emerged within its scope of action, ascertaining the possibility or not of its application in the company
- Assured the social inclusion programs, guaranteeing the company's role in terms of social responsibility and compliance with established goals
- Participated in the development of compensation studies in interface with specialized consultancies, carrying out salary survey comparisons and demonstrative tables regarding personnel movement, aiming at analysis and appreciation of Business Unit Managers, as well as helping with salary updates and readjustments of the category
- Participated in the implementation of the internal committee of the Social Responsibility program - Nalco Vida.
Education
MBA -
Keiser University, West Palm Beach, FL
07.2026
Human Resources -
IBTA (grupo IBMEC)
12.2007
Psicology -
Mackenzie University
Brazil12.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Personal Information
- Age: 43
- Marital Status: Marriage
Extracurricular Activities
Effective Presentations - Nalco Corporate Course Positions and Salaries – Hewitt Consulting Graphology - Center for Graphological Studies Access and Excel – Impacta (Domain of Microsoft Office and Internet). George Brown College – Human Resources Workshop: “Building Effective Teams” – Canada. Work in the NGO – Solar Project – Reinsertion of young people in the job market. Participation in the NGO Hope Worldwide – assistance to older people. Participation in the Social Project “Criança Sorriso” (Mackenzie Presbyterian University)
Timeline
Owner and Manager
Lupo franchises
10.2010 - Current
Human Resource Analyst - T&D Brasil
Protege S/A Prot. E Transp. De Valores
10.2009 - 12.2010
Human Resource Analyst
Nalco Brasil Ltda.
04.2006 - 07.2009
MBA -
Keiser University, West Palm Beach, FL
Human Resources -
IBTA (grupo IBMEC)
Psicology -
Mackenzie University
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