Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Malone

Poway,CA

Summary

Relocating to my hometown and I am looking for an opportunity to use the skills I have developed in the next challenge. Strong customer service skills, relationship building and managerial experience are what I bring to the table for your company. Whether it be in the automotive or restaurant setting or something new I look forward to the next chapter in my professional development.

Overview

24
24
years of professional experience

Work History

Salesperson

Surefoot
Mammoth Lakes, California
11.2024 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Office Manager

Schilling Plumbing
Mammoth Lakes, California
10.2022 - 11.2024
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed completed work to verify consistency, quality, and conformance.

General Manager

Levy Restaurants Mammoth Mountain
Mammoth Lakes, California
04.2015 - 09.2022
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Assistant General Manager

John's Pizza Works
Mammoth Lakes, California
04.2013 - 02.2015
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.

Small Business Owner

Mission Gorge Auto Service
San Diego, California
02.2011 - 03.2013
  • Oversaw daily operations of small business including customer service and financial management.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Maintained accurate and complete records of all business transactions and interactions.

Service Advisor

Poway Hyundai & Mitsubishi
Poway, California
06.2006 - 01.2011
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Ensured that all customer inquiries were handled promptly and accurately.

Service Advisor

Tipton Honda
El Cajon, California
04.2001 - 06.2006
  • Built relationships with customers based on honesty and trust.
  • Provided excellent customer service and maintained the highest CSI scores in our department.
  • Engaged in all training available training, to further both product knowledge and customer service skills.

Education

High School Diploma -

Poway High School
Poway, CA
06-1988

Skills

  • Customer service
  • Up-selling
  • Objection handling
  • Customer engagement
  • Inventory control and record keeping
  • Employee retention
  • Operations management
  • Purchasing and cost control

Accomplishments

Consistently exceeded customer satisfaction goals while always having an eye on increasing revenue and profitably.

Platinum Level Service Advisor Honda Motor Co. of America

Timeline

Salesperson

Surefoot
11.2024 - Current

Office Manager

Schilling Plumbing
10.2022 - 11.2024

General Manager

Levy Restaurants Mammoth Mountain
04.2015 - 09.2022

Assistant General Manager

John's Pizza Works
04.2013 - 02.2015

Small Business Owner

Mission Gorge Auto Service
02.2011 - 03.2013

Service Advisor

Poway Hyundai & Mitsubishi
06.2006 - 01.2011

Service Advisor

Tipton Honda
04.2001 - 06.2006

High School Diploma -

Poway High School

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Daniel Malone