Daniel Markovich
Youngstown,United States
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic and provide reliability when called upon. As a conscientious Lead Field Service Technician with 4.5 years of experience, I have established essential skills such as ; communication, customer service, and leadership skills. The leadership qualities I have established allow me to oversee the region as a Lead Field Service technician adequately and effectively through task analyzation. My experience thus far has allowed me to excel with advanced interpersonal skill development, utilized daily for team outcomes.
Overview
4
4
years of professional experience
Work History
Lead Field Service Technician
Intralot USA
Youngstown, Ohio
08.2020 - Current
- High competence in troubleshooting all lottery equipment with software and hardware
- Train new hires and overseeing all field service technicians in region 8
- Correlate inventory across the field technicians in the region
- Collaborate with Field Service Manager to create daily work flow and fulfill requests daily
- Performed all necessary service work to lottery terminals within the region
- Responsible for all inventory reports and scheduling storage orders twice a month
- Collaborate and effectively communicate with dispatch to ensure daily field visits are being completed
- Establish trust and build great rapport with day to day retailers in the territory
- Delivered outstanding customer service on field visits to meet corporate culture and standards to please clients
- Drive van safely under company standards
Education
High School Diploma -
Cardinal Mooney High School
Youngstown, OH05.2015
Some College (No Degree) - Business Administration
Youngstown State University
Youngstown, OHSkills
- Inventory Management
- Multitasking
- Prioritization of daily tasks
- Time Management
- Customer Service Skills
- Problem Analysis
- Critical Thinking
- Service Quality
Timeline
Lead Field Service Technician
Intralot USA
08.2020 - Current
High School Diploma -
Cardinal Mooney High School
Some College (No Degree) - Business Administration
Youngstown State University
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