Daniel Martinez
Midland,TX
Summary
Well rounded associate experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.
Overview
3
3
years of professional experience
Work History
Busser
Fazoli's Restaurant
Odessa, TX
02.2021 - 05.2024
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved customer complaints in a professional manner.
- Operated equipment such as scanners and scales to process transactions accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Inspected products for quality assurance prior to stocking shelves.
- Assisted other departments when needed to maintain efficient operations.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
Sales Associate
Dollar General
Odessa, Texas
12.2022 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Odessa High School
Odessa, TX05-2023
Skills
- Guest Relations
- Complaint Handling
- Stress Tolerance
- Strong empathy
- Cross-selling proficiency
- Customer Service
- Cash handling experience
- Financial Transactions
- Food and Beverage Area Setup
- Flexible Schedule
- Payment Processing
- Product Sales
- Computer Skills
- Direct Sales
- Professionalism
Timeline
Sales Associate
Dollar General
12.2022 - 02.2023
Busser
Fazoli's Restaurant
02.2021 - 05.2024
High School Diploma -
Odessa High School